Refund, Dispute & Cancellation Policy
We’re committed to your satisfaction and aim to make our subscription experience as smooth as possible. This policy outlines how refunds, disputes, and cancellations are handled depending on your payment method.
1. Payment Platform Responsibility
Apple App Store Purchases:
All payments, refunds, and disputes for purchases made through Apple are managed by Apple. We are unable to process these directly.
Stripe Purchases:
Payments made directly via our website (using Stripe) are handled by us in accordance with the terms below.
2. Refund Policy
Apple Purchases:
Refund eligibility is determined solely by Apple. Please submit your request via their platform.
Stripe Purchases:
- Full refunds are available for accidental purchases within 48 hours of the original transaction.
- After 48 hours, refund requests will be considered on a case-by-case basis.
- Refunds are not guaranteed and are at our sole discretion beyond the 48-hour window.
To request a refund for Stripe purchases, please email us at support@theclassplan.com with your full order details.
3. Dispute Policy
If you experience an issue, we strongly encourage you to contact us before initiating a chargeback or payment dispute. This allows us to assist you faster and avoid unnecessary delays.
- Email: support@theclassplan.com
Unnotified disputes may result in delayed processing or denial of your refund request.
4. Subscription & Cancellation Policy
Subscriptions automatically renew at the end of each billing cycle unless cancelled at least 24 hours prior to renewal.
Billing Terms:
- Your account will be charged for renewal within 24 hours of the current subscription period ending.
- If you cancel during a free trial, any remaining portion of the trial is forfeited upon payment.
- It is your responsibility to manage cancellations through the appropriate platform.
How to Cancel:
- Stripe (Web users): Cancel via Stripe
- Apple (App Store users): Cancel via Apple Support
If you have any questions or need help, please reach out to us anytime at support@theclassplan.com.