Refund, Dispute & Cancellation Policy
Last updated: 5 October 2025
We’re committed to your satisfaction. This page explains how refunds, disputes, and cancellations work for purchases made via Apple and Stripe.
1. Payment Platform Responsibility
Apple App Store purchases
All payments, refunds, and disputes for purchases made through Apple are managed by Apple. We are unable to process these directly.
Stripe (website) purchases
Payments made on our website using Stripe are handled by The Class Plan per the terms below.
2. Refund Policy
Apple purchases
Refund eligibility is determined by Apple. Please submit your request via Apple Support.
Stripe purchases
- Full refunds for accidental purchases within 48 hours of the original transaction.
- After 48 hours, requests are reviewed on a case-by-case basis.
- Beyond 48 hours, refunds are not guaranteed and are at our sole discretion.
To request a refund for Stripe purchases, email support@theclassplan.com with your full order details.
3. Dispute Policy
If you experience an issue, please contact us before initiating a chargeback or payment dispute. This allows us to assist you faster and avoid unnecessary delays.
- Email: support@theclassplan.com
Unnotified disputes may result in delayed processing or denial of your refund request.
4. Subscription & Cancellation Policy
Subscriptions automatically renew at the end of each billing cycle unless cancelled at least 24 hours prior to renewal.
Billing terms
- Your account will be charged for renewal within 24 hours of the current subscription period ending.
- If you cancel during a free trial, any remaining portion of the trial is forfeited upon payment.
- It is your responsibility to manage cancellations through the appropriate platform.
How to cancel
- Stripe (web): Cancel via Stripe
- Apple (App Store): Cancel via Apple Support
If you have any questions or need help, please reach out to us at support@theclassplan.com. You can also visit our Help Centre or Pricing page for more information.